Real people. Rapid response. Resolved. Unlimited multi-channel IT support from experienced engineers who are here when you need us.Helpdesk
Unlimited support. Senior engineers. Fixed price.
Our managed contracts deliver everything a 10–50 user business needs from an IT department — for a single, predictable monthly fee. No tier-one scripts, no upsells, no per-ticket charges.
What's included
- Proactive remote monitoring of every device and your internet connection
- Managed antivirus with central alerting
- Unlimited multi-channel helpdesk — phone, email, Teams or web portal
- Monthly usage reports
- New user creation, offboarding and licence reclaiming
- New hardware installation and zero-touch provisioning
- Quarterly IT roadmap, recommendations and cost analysis
Response targets
| Priority | Definition | Response |
|---|---|---|
| P1 | Business-stopping outage | 15 minutes |
| P2 | Major service degraded | 1 hour |
| P3 | Individual user issue | 4 business hours |
| P4 | Request / change | Next business day |
Pricing
Fixed-price managed contracts typically range from £150–£600 + VAT / month depending on user count and complexity. Prefer ad-hoc? Pay-as-you-go is £100 / hour + VAT, billed in 5-minute increments.
FAQs
How fast do you actually answer? Median pick-up is under 30 seconds on the phone and under 4 minutes on email/Teams during business hours.
Will we always get the same engineer? You get a named primary engineer plus a back-up — so you never explain your setup twice.
Get in touch
Drop us a quick note and a senior Letsma engineer will reply the same business day.